Shipping Policy
At MI STONE (the “Site”), we want to make sure your order arrives safely and on time. This Shipping Policy explains how we handle order processing, shipping, and taxes.
Processing Time
Most orders placed before 5:00 p.m. (Eastern Time), Monday through Friday, are shipped within 5 business days.
Orders placed on weekends or holidays will be processed the next business day.
As a security precaution, first-time orders or those shipped to alternate addresses may require additional verification.
We may ship items separately — partial shipments will not affect your payment obligation for the remaining items.
Shipping Options and Charges
We offer several shipping options, including standard, expedited, and international delivery.
Shipping charges are calculated based on your selected option and destination, and will be clearly shown before you confirm your order.
Order Tracking
Once your order has shipped, you’ll receive a tracking number to monitor your delivery online.
Delivery Issues
If you encounter any problems with delivery, please contact us right away at mistonestore@gmail.com.
We’ll work with the carrier to resolve the issue and ensure your order reaches you as soon as possible.
Shipping Restrictions
We currently do not ship to certain countries or regions. Please contact us before ordering if you’re unsure about your location.
Taxes
Taxes are included in the prices displayed on our website.
Title and Risk of Loss
All orders are shipped under a shipment contract. This means ownership and risk of loss transfer to you once we deliver the package to the carrier.